Pretty never meant polite, but we believe in making things right.
Returns & Exchanges
Our items are made to order. We don't accept returns or exchanges for sizing or fit preferences, change of mind, or ordering the wrong size, color, or item.
Damaged, Defective, or Incorrect Orders
If something arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery so we can make it right.
Reach out using our Contact page, and include your order number, a short explanation of the issue, and clear photos of the item and the problem. If the packaging was damaged, photos of that can also help.
We'll review your request and arrange a replacement or refund, as appropriate. We cover shipping for any approved replacement. Please don't mail anything back unless we ask you to.
Refunds, when issued, go back to the original payment method. Your bank or card provider may need additional processing time.
This policy does not limit rights you may have under applicable consumer protection laws.